I Really Appreciate the Effort and Dedication Trunnell Insurance Provided
I notified the bank to not pay the insurance premium out of escrow as they have received the renewal notice. I explained that I was obtaining other rate quotes. The bank paid it anyway. Your office helped them understand they needed to take responsibility for their error as they wanted me to pay for the new policy out of pocket . After doing so they paid the new insurance company and waited for me to receive the refund check and forward it to them. Before your office intervened I was getting nowhere with the bank. I really appreciate the effort and dedication your office provided. To me I consider this exceptional customer service.